Customer Services

Your statutory rights are not affected by any of the following terms and conditions.


These terms will apply to all your purchases of items from the retail section of our Web Site, whether you are ordering online or by telephone. Please read this document carefully and print it off or download it before placing your order.

We may change these terms from time to time. Please check them before you make a new purchase.


You can pay for your order by Visa, MasterCard, Delta/Connect, American Express or Switch/Maestro. We will take all reasonable care to keep your order details and payment secure, but, unless we are negligent, we will not be liable for any losses if an unauthorized third party obtains access to your information.


We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

We use Royal Mail/Parcel Force/DPD for all our deliveries but we do not accept responsibility for Royal Mail/Parcel Force/DPD delivery times.


When placing an order you may be able to upgrade postage so that your purchase will reach you the next postal day, you may also choose between 10am deliveries or next day Saturday for most items. Again these are Royal Mail/Parcel Force/DPD services and we except no responsibility for their services, we will not offer any refunds for postal services unless the error is made by us. To use this service you must place your order by 3pm to receive it the following day.


The shopping checkout will display various postage options based on your locality and the weight of the product you are ordering


We aim to have orders received before 3pm dispatched the same day. Any orders received after 3p.m maybe included in the next day’s post. Please note we may not always be able to dispatch the same day during busy times.

As we carry our most popular products in stock and we are usually able to offer a next day dispatch if required. However, due to the availability of some items, this may not be possible. If we have any problems with your order we will contact you to let you know what is happening and offer alternatives for faster delivery times.

*Working days do not include Saturdays, Sundays or public holidays.


All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible we will try and match or reduce the price. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control.


In compliance with the Distance Selling Regulations you have the right to cancel your order at any time before goods are delivered to you for any reason.

The Distance Selling Regulations also say, a consumer has 7 working days cooling off period to withdraw from a contract that they enter into with a supplier.

We want you to be absolutely delighted with your new product so we have extended this period to 14 days.

All we ask is that goods are returned unused in the original packaging and that you have taken reasonable care.

In all cases items being retuned must have all their original packaging, along with all accessories received with it, any sealed items must still be sealed and unused. We will refund the cost of your purchase including the delivery charge. However we will not refund the cost of returning any items that are unwanted and if you request a collection this will be deducted from your refund.

We do really want you to be happy and if for some reason you decide you are unhappy with the goods after this 14 day period you may still be able to return the item and receive a credit note, this is done on a case by case basis. Please contact us and we will do all we can to help. A restocking fee may apply if the item has been opened, items that have been used will not be credited. Any credit notes issued must be used within 45 days of issue.

Please note the offering of a credit note is done at the discretion by our company, replacement items chosen are not subject to distance selling regulations rules regarding unwanted items and you will not be able to return them for a refund. We may again allow you to choose another item if you are still unhappy with your new item.

Exclusions from the 14 days return policy. For special orders i.e. items not normally stocked by us and requested by the customer and for bulk orders we will not accept returns. If you are ordering in bulk we would ask that you please order a sample to make sure you are happy with the item.

To notify us that you wish to return your goods please contact 0116 3191490. Once we receive your request we will send you an email with full details of how and where to return the goods including a returns number, which must be clearly displayed on the packaging.


If you receive an item that is damaged or missing any parts on arrival, you will need to contact us either by phone on 0116 3196650 or by e-mail to within 48 hours of delivery of the product. We will then advise of our full returns procedure, and work to rectify this issue as quickly as possible for you.


If you receive a faulty item or it becomes faulty whilst in its warranty period we will be happy to repair or if uneconomical replace the item.

In all cases you must first follow our simple returns procedure. First call 0116 3191490 in some instances we may be able to provide information that cures the problem such as correct settings. If this is not the case we will send you a pre paid label and returns number by email with full details of how to return the product.

Once we receive the product back a member of the returns staff will inspect and test the product. We will notify you of our findings and if the item is found to be faulty we will either repair or if not viable replace the item.

We process returns in the order they are received and we do try to have a repaired or replacement returned to you as soon as possible, normally within a few working days. However in busy periods this may not be possible and it may take up to 10 working days.

Please note that items received without a returns number clearly displayed on the outside packaging may be refused.

On some occasions you may not be able to print off our pre paid label, if this is the case you must return the parcel on a standard recorded delivery service. We will not refund any special next day delivery costs.

You must return the item safely and it is your responsibility to make sure the item is well packaged; if the item is broken in transit we will not be able to replace or repair the item. Postal companies will not cover poorly packed items.


If, in the unlikely event, you wish to make a complaint, then please contact us in writing and send it to: –

Customer Care Department,

Lexis Lighting unit 16

Cobden House

Cobden Street

Leicester, LE1 2LB


We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affect your statutory rights.


We shall not be liable to you if we are prevented or delayed in performing of our any obligations to you if this is due to any cause beyond our reasonable control e.g.

  • an act of God, explosion, flood, fire or accident
  • war or civil disturbance
  • strike, industrial action or stoppages of work
  • any form of government intervention
  • a third party act or omission
  • failure by you to give us a correct email or delivery address or notify us of any change of address

If this happens we shall inform you as soon as is reasonably practicable and if these circumstances continue for 30 days either you or we will be free to cancel the contract. If so, we will give you a full refund of any payment we have received from you within 30 days of cancellation.


If you have any queries or require further information regarding our products or your purchase, call our helpful Customer Care number at the top of the page and we will be glad to assist you. Lines are open from 9.00am – 4.00pm from Monday to Friday. Alternatively you can e-mail us at or write to our Customer Care department at: -

Customer Care Department,

Lexis Lighting, unit 16

Cobden House

Cobden Street
Leicester, LE1 2LB


We operate a strict Data Protection and Privacy Policy.


Always refer to the operating, care and maintenance instructions in relation to each product.


The Waste Electrical and Electronic Equipment (or WEEE) Regulations are now U.K. law. All European member States including the U.K. have agreed to reduce the amount of WEEE that is being disposed of in landfill sites.

It is important that the amount of WEEE sent to landfill sites is reduced because:

Some WEEE can be re-used or recycled. The amount of landfill space available in the UK is decreasing. If we can keep WEEE out of landfill sites it means there is more landfill space available for non-recyclable waste.

WEEE can contain hazardous substances. When left in landfill sites the hazardous substances in WEEE can pollute soil and contaminate water supplies. This contamination can damage human health and the environment.

Distributors of new Electric and Electronic Equipment (or EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

Lexis Lighting are “doing our bit” under these regulations by offering our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product.

For example, if a customer bought a new alarm clock from us we would accept their old alarm clock and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Customers do not have to pay for the transportation of their WEEE to our premises.

If you wish to return your WEEE item, please contact us at the E-mail address below:

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.


We have made every effort to display as accurately as possible the colors of our products that appear on this Web Site. However, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate. Our website shows the price of goods and services inclusive of VAT plus delivery charges, (errors and omissions excepted). In the unlikely event that an incorrect price is shown on our website Lexis Lighting reserves the right to abstain from fulfilling the order at that price.

The products sold on this Web Site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health safety or other legal requirement outside the UK.


All contracts formed between us for the purchase of items from this Web Site shall be governed by English law and any dispute shall be subject to the jurisdiction of the English Courts.

If any provisions of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.


Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting our customer services department.


All trademarks appearing on the service are trademarks of their respective owners.